Telkom Mobile is TRASH!

Telkom mobile is TRASH! I went to the Blue Route branch of Telkom Mobile to increase the monthly data allocation on my contract from 1MB to 10MB only for my line to be blocked a week later due to "non-payment". When I asked why my account could be in arrears when I pay them by debit order, I was told that the agent did a contract upgrade (without telling me!) and that I needed to pay for the "old" device. When I informed them that I didn't received any new device, I was told that they will log a call which will be responded to within 72 business hours. I discovered today that 72 business hours with Telkom is literal and means 9 working DAYS! And my line will remain suspended for the 9 working days that my complaint is being assessed. So I'm being punished for giving them more money!