telkom mobile is the worst mobile operator

telkom mobile is the worst network ever - all they do is debit money and use cluselss consultants..I phone in last week because my contract had expired and wanted to opt-out of the mtm service. The consultant told me of a running postpaid service which siuted my budget and advised my phone number would be migrated in 20 minute. Not only have they cancelled my service but my phone number has been taken off the service...i have phone literally everyday and all I get is useless service and my number is STILL OFF NETWORK.