Telkom Mobile is the worst.

If only i had an option of choosing no star ? at all, because Telkom Mobile deserves no star at all. I can't wait for all three of my contracts to end. I have spent close to R20000 if not more with Telkom. From them debitting the incorrect account number, which resulted in me having to pay R202.70 since from January 2019. Since somebody from Telkom decided to choose an account i have not used in many years as the account to be debitted. Telkom is a ****, money making scheme they will try by all means to over charge a person one way or another. They will by all means do, the phrase Loyal Customer is just a facade.

My other issue with Telkom. Is the following: I had called Telkom Mobile on the 03rd May 2019 to sort out my billing. I spoked to a lady by the name of Pulane. The call was regarding the rejection fee which i was charged because my debit orders which are scheduled for the 25th April 2019 got rejected, which resulted in me having to pay a rejection fee of R202.70. I have 3 contracts with Telkom, the reason for the debit orders for all three of them rejecting was because the company I work for did not pay us on the scheduled date of the 25th April 2019 due to some technical error. Therefore I decided that I pay my 3 accounts through the Telkom self-service on the website by logging on to my Telkom account on the 27th April 2019.

My manager from the company i work for then wrote a letter on the 26th April 2019, as proof that I indeed was paid late and therefore my debit orders could have been affected. My plea is that if Telkom could consider reversing this debit order rejection fees only for this time around as I was not at fault as my salary was paid late. And if Telkom requires the letter I could definitely forward it to them. I did then forward the letter to one of their managers or supervisors by the name of Manqoba Nxumalo, till today he has not bothered to contact me to hear me out.

I then contacted Telkom again on the 09 May 2019 and i spoke to a lady by the name of Kelebogile she asked me to send my letter to her, and she will forward it to Billing, however she did not receive the letter but if she does receive the letter eventually she will let me know and she will forward it to Billing and hopefully they will hear out my plea.

I am done with Telkom, i would actually prefer to cancel all my contracts. Pay what i am suppose to pay end of May excluding the debit order rejections.

I will never recommend Telkom to anyone, everyone i have recommended it to has not been happy with the Billing and customer service. Lindelwa Mabuza