Telkom mobile is the worst

Ive been having endless issues with my telkom bill. Everytime I call telkom, I get a new consultant who doesn't know the history of my issue. I get told, they are escalating it, but nothing. At the end of November 2025, telkom had debited me a bit earlier than normal. The payment was rejected on the 29 November. On the 1 Dec I had made an immediate payment into telkom mobile. They had then taken a debit order at the end of December 2025. Now im told that the money paid on December is not reflecting as their debt collectors, Nudebt had taken the money and not allocated it to telkom. How is this my problem. My bank statement shows all the payments made, however telkom still hasn't corrected my bill. This is now causing my account to be in arrears. Ive also just discovered, that today, 15 January, the debt collectors have tried to debit my account for the amount already paid, as well as the amount due at the end of January. This is *******. Telkom is the worst. The telkom consultant asked me to call Nubebt, ive tried over 10 times and it says the number is unavailable. This is wrong in so many ways. Where did my December payment go to? Why are they debitting me at odd times of month without my permission?