TELKOM MOBILE IS THE WORST
<p>My experience at Telkom has been incredibly appalling thus far. I wouldn't advise any one to take any products up with them.<br />1) I went in to the branch to have my Telkom mobile contract cancelled because there is hardly ever any signal. I was given a form and told that they cannot help me in-store (the store was empty, by the way. It wasn't as if they were busy) and that I would have to email ********** to cancel my contract. I later found out that this is not the case - that mobile contracts actually CAN be cancelled in-store. I don't know whether its your training that sucks or that your people don't want to help customers.<br />2) I sent a mail to the abovementioned mail address, specifying BOTH on the form as well as in the body of the email to please DOWNGRADE my contract to prepaid so I could retain my number. The automated response told me that a service consultant will contact me within 21 business days to verify the information and confirm cancellation. So I waited for this call. I received no such call at any point.<br />3) 61 days later, I try to use my phone and I have zero connectivity. I tried using the online chat on the Telkom SA website. No response. <br />4) I go in to the branch, together with printed copies of the correspondence where I requested that my number be downgraded and not cancelled, to enquire. They inform me that my contract was cancelled even though I was not informed AND that my number - which I've had for 12 years - has been lost.<br />5) They then told me that I can try to retrieve my number but IF they are successful - i.e. the number has not already been allocated to someone else - will take between 24 to 48 hours before I am connected again.<br />6) So now I am disconnected (i.e. no voice services, internet, social media, nothing), without any prior notice so I can make alternate arrangements, losing business through a lack of connectivity AS WELL AS having (at this point) lost my cellphone number despite me CLEARLY specifying that my number needs to be retained.</p> <p>TELKOM YOU ARE THE ABSOLUTE WORST!!!!!</p>