Telkom Mobile is the pits

I would give 0 stars if possible. Getting a contract with Telkom was the biggest mistake of my life. The contract is now done but I opted to continue paying for data and insurance. I have no network most of the time and there is no way to reach them telephonically all of a sudden - when you call the 081 180 number they send you a link on whatsapp with no option to talk to someone and yet they don't mind calling every other day to offer an upgrade. I have lost my phone and it is 100% on me to contact the insurance company (admin plus) with 0 help from Telkom with whom I took the contract and insurance with. That insurance is the worst I have ever dealt with btw and it doesn't seem to bother Telkom that they have put their customers through such. When you finally get hold of a consultant they tell you they cannot help