TELKOM MOBILE IS THE MOST *********** BUNCH EVER!

First I tried to Upgrade my contract, it took 2 MONTHS for someone to call me. That's after me trying to call them, holding for 30-45 minutes and getting cut off, sending Twitter messages, AND IM's via the website!!!! NO ONE CALLED ME SINCE NOVEMBER LAST YEAR!!! Now I've cancelled my contract and sent cancellation through 29th February, I only received a confirmation email 16th March that my request has been received, WITH THE WRONG NUMBER (NOT MY NUMBER) in the email, and will be changed to prepaid. So I've just ended a 25 minute call with Stevens in the Call Centre, who is totally *********** as the company he works for, after repeating myself over and over again and being put on hold for 7 minutes, THAT HE CAN'T ASSIST ME AND I WILL GET A CALL FROM SOMEONE IN 72 HOURS!!! I couldn't get an Upgrade, so they obviously couldn't care less about retaining their customer base, AND NOW I CAN'T GET MY CONTRACT CANCELLED so that I can port to another service provider!!!! I HATE TELKOM MOBILE!!!!!!