Telkom Mobile is *****ing my money

On 11/12/2015 I went in to the Shelly Beach Branch of Telkom to formally cancel my contract which came to an end in February 2016.<br> I handed my typed letter to Ray Pillay and he had me fill in all the necessary documentation. He also uploaded these documents to the Telkom server. (P. Gounden showed me this at the branch on a later visit)<br> On 1 February I spoke to call centre agent Zipho Mkhonza and she assured me that my last debit would be R100-00 in February 2016.<br> I went in to the Shelly Beach branch on the 20th of February as my account still had not been cancelled.<br> Paveshee Gounder asvised me to speak to a call centre consultant which I did. Zandi Langa from Post Paid/Customer service spoke to me and said that she'd emailed Zipho Mkhonza asking her to call me to finalise the cancellation of the contract.<br> I spoke to Zipho within a week (before the end of February) and she finalised the cancellation of my contract.<br> Yesterday, 15/03, I had my account debited with R216 by Telkom Mobile.<br> When I tried to have a Telkom agent call be back as per the Telkom Chat site, the call had such bad feedback - I heard my own words within 1 second of saying anything.