ZB
Zelda B

1 reviews | Active since Feb 2015

03 Jun 2015, 13:06

Telkom Mobile is rude and dont keep rekords.

My cell phone card was giving me problems. I went to the store this morning and this rude lady phoned the 8ta queries and everytime i spoke to her she said huh as i am hard of hearing and very sick with the flu. They told us that i owe R1700 which i paid 2 years ago, Through an Fnb account. I don't understand they never sent me a statement or account or anything as i was up to date. Now they are saying i still owe money and they will keep blocking all my pay as u go Sim cards. I want to see their statements and bank statements to state that i never paid they must prove it. Someone here in telkom mobile probably took the money and disappeared. I have never ever had such a bad experience like this morning. Even all my prepaid Sim cards were cancelled.<br> I have a business running on this no as well how do i get to contact my customers or they to me ***.<br> Check your statements of 2 years back and if u see a payment of R2000 it is me that paid it. <br> You may reach me on ***

0
Replies (1)
Telkom
Telkom's reply03 Jun 2015, 16:54
Official
Hello zeldandebeer,

Thank you for making contact with us.

Kindly note that this matter has been escalated to our billing department and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Launa Molapo
Telkom Social Media Team