Telkom mobile is pathetic at service delivery. They are debiting money from my account after confirming my contract has been cancelled as i requested.

<p>On 9 May 2016 I requested that my expired telkom mobile contract be cancelled and changed to prepaid from Telkom's cancellation department, I completed the cancellations form.</p> <p> </p> <p>On the 10th of June 2016 (an entire month later!!!) I received an e-mail from the cancellations department confirming that my contract has been cancelled.</p> <p> </p> <p>"</p> <p>Good day Liezel Louw,</p> <p> </p> <p>Hope this mail finds you well.</p> <p> </p> <p>Please accept our sincere apologies on any inconvenience caused and the delayed response to your email.</p> <p> </p> <p>Kindly be advised that your mobile number ********** 194 has been cancelled as per the request. For further assistance , you can call our Customer Care Line on 081180.</p> <p> </p> <p>Hope you find this in order and thanking you in advance…</p> <p> </p> <p>Regards</p> <p> </p> <p>Mobile_Cons_Retentions</p> <p>Tel:081 180"</p> <p> </p> <p>At the end of June and July my account was still debited. On 2 August 2016 I called the customer care line to find out what was going on. I had to e-mail them all the details, which I did. I was told by Hlengiwe Khumalo he will get back to me. On 4 August I sent another another e-mail to him, with no reply. On 19 and 21 Septemeber I sent another e-mail, with no reply, all the while Telkom is still debiting my account. They debited my accounnt again this morning.</p> <p> </p> <p>Telkom you are a pathetic bunch!!! *****ing my money and not comunicatng to me!! </p>