Telkom Mobile is pathetic

I have been trying to get an answer from Telkom Mobile for 3 weeks. After my first report of my complaint, they told me it would take 72 hours. On follow up they told me it is 72 working hours!!!!! Please note that it takes a minimum of 15 min to get through to a person at Telkom. My Ref Nr is: ********** 3. After several attempts to speak to the correct person, trying to be calm, wanting to sort out my matter, it is still not sorter. The only answer I am getting is that it is under review. They can see it is outside the turn a around time (72 working hours) I find it unexceptable that I am paying for a service that I am not receiving and after giving Telkom the benefit to sort out my problem, I will never ever recommend Telkom to any body. Their data might be cheap, but what is the point if you cant make calls or receive calls. I can be sure, even after this complaint, nobody will contact me or sort out my problem from TelkomTe