Telkom Mobile is not convenient

I have been with Telkom Mobile for 4yrs, I am due for an upgrade but Telkom operates only for their own convenience.<br> I reside in Phalaborwa, Limpopo Province, Telkom closed down their store here and the one in the next major town. Now, the closest is over 200km away in Polokwane. Because Telkom only does upgrades in-store and not online, like other network providers do, I am expected to drive that distance for a cell phone?? <br> <br> Since Telkom Mobile is now not convenient for me, what is my reason for still using their network? If I do not get assistance to upgrade over the phone or online, I will consider migrating to another network.