sD
sibahle D
1 reviews | Active since Aug 2012
04 May 2015, 12:46
Telkom Mobile is **********
I took up a contract with Telkom mobile in 2013. After the 24 months, I chose not to renew my contract. I am still getting billed after submitting my cancellation form in store, calling the accounts department, going back in store to cancel again and escalating this matter. I am of the idea now that Telkom is **********ly taking my money and am escalating the matter to the ombudsman. This is underhanded and disgusting. I never missed an installment of all 24 months but they still taking my money.
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Replies (1)Telkom's replyOfficial
04 May 2015, 13:33Hello sbahle,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Retentions Team for further assistance with the cancellation request.
Your reference number is SM108136.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Retentions Team for further assistance with the cancellation request.
Your reference number is SM108136.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
Telkom's reply04 May 2015, 13:33
Official
Hello sbahle,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Retentions Team for further assistance with the cancellation request.
Your reference number is SM108136.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Retentions Team for further assistance with the cancellation request.
Your reference number is SM108136.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
