Telkom Mobile is disgusting

My mobile data disappeared the 31st of October. I was told to wait for 72 hours for the technicians to try solve the problem. They realised that my data was never loaded even though money was deducted from my account. A week later I called again asking what's the progress, I was told that my case has been closed and my data will be send back in 72 hours. This was on the 5th of Nov. I waited 72 hours and its stil not loaded. I call them again, I speak to Brenda now she tells me it will be loaded tomorrow she will send me an email as proof that she promised me that I'm not receiving any email of that kind.