Telkom Mobile is disgraceful

Will never recommend Telkom Mobile to anyone. I have been a customer of theirs for a very long time. In January i received a call from a person in Telkom advising me that the current data package i am is being discontinued and i need to move to a different package. I did not want to make this change but the person told me that i have to seeing that my current package will no longer be available. I clearly asked if this will affect my current contract as it expires in October and i have no desire to change it. She reassured me that everything will remain exactly the same and that i will actually be paying less monthly as the new data package is cheaper. very reluctantly i agreed to this change as she clearly stated i had no other options.

Well this is where the issues started, first week of Feb i get a suspension message saying i have reached my credit limit (please bare in mind my account was debited and paid in full). Spoke to various people in the contact centre only to discover that not only am i now paying more for my data package but i am being charged an early cancelation fee. after days of hours and hours on the phone trying to resolve this, i am put through to someone in management and they reassure me that they will fix this and put me back on my previous package and that the person who phoned me is not an employee of Telkoms but a 3rd party they hire to do sales and they have no control over what these people do and the fact that they blatantly lie to customers and giving false information leaving telkoms customers to pay the price later with absolutely no after service.

Needless to say the promises made to fix my account just disappeared and emails goes unanswered. My account gets suspended every single month, i spend hours on the phone with Telkom, each time with empty promises on how they are so sorry and will rectify this. And to put the cherry on top i get a R3200 invoice in MAY (yes 5 months after the changes) for my device fee and the feedback i get from Telkom is but i changed my contract so i have to pay this. Once again my services are suspended and absolutely no joy from Telkom call centre.

Stay away from them, they have 0 customer service