1 reviews | Active since Nov 2016

23 Nov 2016, 12:03

Telkom mobile is chowing my data

<p>I joined Telkom in July and since then I have never gone over my data limit. Now all of a sudden 2 months ago I am without data and I am told that I used it all up. Well I logged a case for an investigation and now I am told it has been resolved and that I have used up the data. Now i asked them to give me the sites I visited so I can verify this and I am beiing put on hold for so long that I end up hanging up. I know I did not use up the data as on some of the occassions that I was told I used it I was no where near my computer and the modem was off. I have a password on my wifi and I am the only one that uses it 90% of the time and I use it to check and reply to my emails and access the internet but not download anything. So until I get proof of these sites I will not agree to this. I will terminate my contract and if you blacklist me, then you will have to show me the proof that i want.</p> <p>The calll centre says the information is private for the customer, but i am the customer and i want to see that information.</p>

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Replies (1)
's update24 Nov 2016, 09:57
Reviewer Update

And when will this be? I don't need an apology I need a resolution. Right now I am having to buy data which is costing me extra.