1 reviews | Active since May 2017
Telkom mobile is billing me for cellphones I never bought.
<p>This problem started on the 31st March, I got an sms saying telkom mobile has deducted R6311 on my account. It didn't go through since I didn't have that money on my account. </p> <p>On the 13th April telkom deducted R3000, I reversed the money through the bank. I called telkom mobile to find out why were they deducting my money, I was told I had bought 2 cellphones from them. They had all my details Id number, bank account, names, email address. </p> <p> </p> <p>So it seems somebody used my details to commit *****. They said they will investigate. They deducted R394 on 26th of April. I called them again to ask why are they still deducting since they are investigation, I was told the investigation hasn't started. Now I'm getting sms's of demand. I called telkom again to ask for the recording since the transaction was done over the phone, only my lawyer can do that request. </p> <p> I'm already suffering because of their negligence , now I have to pay lawyers too.</p>
Good day Siviwe,
Please be assured that this matter has been escalated to our ***** Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Siviwe,
Please be assured that this matter has been escalated to our ***** Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Thank you Busi.
That would be very helpful. But is true that when you need your recording you have to send your lawyer.
Thank you Busi.
That would be very helpful. But is true that when you need your recording you have to send your lawyer.
