sS
siviwebambalele S

1 reviews | Active since May 2017

07 May 2017, 12:05

Telkom mobile is billing me for cellphones I never bought.

<p>This problem started on the 31st March, I got an sms saying telkom mobile has deducted R6311 on my account. It didn't go through since I didn't have that money on my account. </p> <p>On the 13th April telkom deducted R3000, I reversed the money through the bank. I called telkom mobile to find out why were they deducting my money, I was told I had bought 2 cellphones from them. They had all my details Id number, bank account, names, email address. </p> <p> </p> <p>So it seems somebody used my details to commit *****. They said they will investigate. They deducted R394 on 26th of April. I called them again to ask why are they still deducting since they are investigation, I was told the investigation hasn't started. Now I'm getting sms's of demand. I called telkom again to ask for the recording since the transaction was done over the phone, only my lawyer can do that request. </p> <p> I'm already suffering because of their negligence , now I have to pay lawyers too.</p>

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Replies (2)
Telkom
Telkom's reply08 May 2017, 11:57
Official

Good day Siviwe,

Please be assured that this matter has been escalated to our ***** Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

sS
siviwebambalele S's update08 May 2017, 13:48
Reviewer Update

Thank you Busi.

That would be very helpful. But is true that when you need your recording you have to send your lawyer.