GM
Given M

1 reviews | Active since Sept 2019

02 Jun 2021, 18:16

TELKOM MOBILE IS A ****

I have been struggling with internet connection for almost 3 months now on a device that I am paying R899 on, all the Telkom consultants are sending me from pillar to post, giving excuses about towers that are damages but 3 other Telkom simcards are /were working perfect in "damaged tower" area. They then got technical and told me about different wavelengths that my phone Sim cards and router ( 3 months inactive) are on different whatever wavelength and 4G, I then took the Router to Vereeniging to test it GUESS WHAT?? IT WAS STILL NOT WORKING, I took it to a 3rd different location GUESS WHAT?? It was still jot working, 3 different towns that are supposed to have their own towers but my LTE Sim couldn't get internet access. I called them again they couldn't assist. I resulted in reversing my debit order of R1800 because how can I pay for services I'm not getting. Can you guess what Telkom DID?? They suspended 3 of my contract simcards that I have with them at first chance they get, without acknowledging their mistake without consulting me and asking why I reversed a debit a order. I called again to enquire about my service 1 of their consultants said I'm not getting internet access because my account is in areas (mind you it's been 4 days after reversing and about 2 months of complaining) All these excuses that the Telkom consultants have been giving is proof that TELKOM IS A **** THEY WANT YOU TO PAY THEM FOR SERVICES YOU DON'T GET, AND IF YOU REVERSE YOUR MONEY THEY SUSPEND THE REST OF YOUR OTHER SIM CARDS.

What ****es me off again is that I use the same minutes that they give me to call my friends and family on Telkom, iv used upto 80 minutes calling Telkom technicians to get my issues sorted at no joy.

They have debited R3100 on the 25/7th May of May I haven't reversed it because i want to show Telkom that I want a good working relationship but they not coming to the party, how can I pay R1800 meanwhile for 2x months I was not getting joy on a my LTE Sim card that I pay R899 on?

TELKOM IS *****

0
Replies (0)