1 reviews | Active since Apr 2011
Telkom Mobile is a ****
I have been trying to apply for a contract phone for a few months.When I go on the website I choose the device I want and I choose the Top Up Package and apply.Then I get a call and when I want to apply I get told that the device/s I want to apply for is not on the package I selected but on the website all the phones I am interested in does come on that package according to the website.Then they try to sell **** phones to you because the ones you want is apparently not on the package you selected.Previously I spoke to aagent who advised me the phone I want is out of stock and I need to go to the branch which I did and a guy assisted me and never returned any calls after I completed all the forms and was told I qualify for a Top Up Package.Its clearly false advertising on the website and the customer service is the worst.No wonder all Telkom clients cancel their ADSL Lines and switch to other providers for mobile phones.I will get a phone elsewhere and get what I want.Telkom is pathetic and useless when it comes to customer service.Its probably been my 5th attempt to get a cellphone contract from them and everytime they have different excuses. I will take my business elsewhere and also tell all my friends and clients to go elsewhere as Telkom clearly do not want business.Even at the branch I was at it was a joke as one customer was upset and a agent was arguing with the client and the queues was piling up but no proper service provided. Wake up Telkom. This is not acceptable. You will never have me as a client. I would rather support Vodacom or MTN than having to struggle just to get proper service from you. Im sure alot of other clients feel the same. I will be cancelling my ADSL line with Telkom in the next month.
