Telkom Mobile is a *******!!

I had reached my call limit and called telkom mobile to top up my account with 50 rands worth of airtime.. to my surprise I get an sms saying I have R1389 was added to my spending limit. I then call the customer care and I speak to KhanyI who told me that I should only spend the amount that I have requested.. do what wi happen to the rest of the airtime? She tells me that her team leader will send me an email to take note of my query which I forced to get.. I'm still waiting!! I called a gain and spoke to Xoliswa who said her team leader is going to give me a call after I hang up.. which I am still waiting for.. How do u bill someone 1389? Such an odd number!!! Brenda wherever you are , take note that u are driving that team u are leading to the ground how can I wait for your response for over 3 hours???!!! Telkom mobile is a ****py network with limited coverage already, now billing us for things we don't know of??? My current balance doesn't reflect when I check it.. people stay away from Telkom mobile contract packages! This is how they make up for the cheap packages that they are offering!! You will be hearing from the ombudsman soon!