Telkom mobile is a joke!!

I app**** for a mobile contract with Telkom- to be exact they advertised on TV the Samsung Galaxy Note 9 for R799pm and receive a welcome pack to the value of R2499.00 which includes a wireless charger, Tripod and a Hdm cable, as well as a R500.00 voucher towards any Samsung cover.

So here is my problem - 1. Their Customer Care is non existing!! - I app**** for my contract on the 25th of September, Was told by the Sales Person that Telkom will send me a voucher for my welcome pack which i then need to redeem at any Samsung store. (Telkom can go and check their Call recordings) Paid my first installment on the 27th of September. Received my phone on the 3rd of October. I received the Samsung Galaxy note9 and a simcard from Telkom. The voucher for the Samsung cover was wrapped around the Phone's box. But it expired on the 30th of September. i Phone Telkom sales to query the expired voucher as well as the welcome pack that i am supposed to receive. So Telkom sales tells me to phone Customer Care. I then phoned Customer Care who in Return tell me to phone Telkom Sales. I told them that Telkom sales that they cannot help me i must phone Customer Care. the Lady just told me sorry i cannot help you.

Out of frustration and numerous phone calls between Telkom Sales and Customer Care i decided to go in to my nearest Telkom store on 06 October. (which is in Middelburg Mall). i explained my situation to the lady at the help desk and she said yes the voucher expired, and i told her that i can see that it expired i am willing to accept the fact that the voucher expired but what about my welcome pack. She said that she is not aware about any welcome packs that come with the Galaxy Note 9 and i pointed to the big advert on their wall in the shop and she shrugged her shoulders and told me that i must go to my Nearest Samsung store. which she also does not know where that is. The cleaner in the shop told me that there is a Samsung representative working at Vodacom. So I went to Vodacom. i spoke to the lady that is representing Samsung, she told me that is has absolutely nothing to do with Samsung as i purchased the deal from Telkom and Telkom is advertising it. I agree with this Lady. so after spending half my Saturday at the Telkom shop I received no help or silution. and i left. on Monday 08 October i decided to phone Telkom sales again and explained everything again to the lady ( yet again Telkom can pull the Phone recordings) The lady told me that i must go into my nearest store she cannot help me. I started crying out of Frustration.

I have been a Vodacom customer for almost 15 years and never experienced anything like this with them. If i knew that this is the type of service that i will receive from Telkom or that you will never get you contract deal as advertised i would never have app**** for this contract with Telkom.

Telkom expects you to pay your installment ontime and upfront but they cannot give you what the contract says they will.

i am very unhappy and will advice as many people as possible to stay away from Telkom and PLEASE PLEASE do not apply for the deal with the SAMSUNG GALAXY NOTE9 with the welcome pack BECAUSE YOU WILL NOT GET IT