TELKOM MOBILE INTERNET PROMO BILLING ERROR

I signed up for 2 8 ta internet 5 promos with 10gb +10gb midnight add on bundles, at a total cost of R299 each, total cost R598. Both contracts reached their maturation terms of 2 years. I was then furnished with a sms to renew and take advantage of a promo where instead of paying R299 I would now pay R 199 per month. I did take advantage of this, renewing my contract in March of this year. I received my allocated data together with the extra 5gb. However my account was being debited the amount of R 598 and not R 398. I sent successive emails complaining about erroneous billing, however the following month, my account would again be debited R598.<br> <br> I forwarded complaints via email thrice, upon not receiving any positive feedback, I went in to the gateway telkom store at the beginning of September this year and lodged a complaint with the agent. a case was logged . It was noted that I was being charged for an extra midnight bundle but no value was given. In october my midnight bundle was removed altogether, causing a further issue. Repeated attempts to resolve the matter via website have proven futile, as there are empty promises that an agent would get back to me. No one has to date