Telkom mobile internet non-existant

Since the 31st of December our Telkom mobile has been non-existant. We usually have perfectly working fast internet, now we only have perfect signal at midnight and early mornings, but the rest of the time it is terrible.

We have reported it but they keep wanting to find fault with our router, simcard etc. The fault is not with us, as we are not the only ones complaining.

We want answers. We just upgraded last month and are paying a lot of money. It is totally unexceptable. Find the problem and fix it. Asap!!!!