TELKOM Mobile Internal *****

I opened up a possible internal ***** case on 30 May 2020 with TELKOM Mobile Rosebank Branch, the Manager Jabu gave me a case number ***5, he assured that TELKOM ***** would contact me however to date I’ve received no communication from TELKOM. I’be been trying to resolve this issue since December 2019 when I discovered that my expiring contact had been renewed without my authorization and no new mobile device was issued to me. TELKOM has constantly dismissed my queries with stupid excuses like system glitches and have been held hostage to a contact Tor the past 8 months. I’ve opened numerous cases and it simply gets closed with no resolution. This ********** contract renewal was most likely done by a TELKOM sales consultant and yet their customer service and ***** department doesn’t find this to be an injustice to their customer. They continue to dismiss my follow ups and simply doesn’t find any urgent need to resolve my ***** query. I wouldn’t recommend that anyone sign up with a TELKOM mobile, their customer service is terrible and you would most likely be held hostage to a contract through internal ***** or other service related issues.