Telkom mobile insurance claim

Good day

I am writing with great dissatisfaction from the Telkom mobile insurance provider. I had filed a claim for my first device in September 2020 and my claim was never attended to and then on 14th November 2020 i filed a claim for a second device nothing happened. I have not received any response or follow up from the insurance company and I am sitting here without a cellphone. my insurance is nowhere to be found to assist me in this matter and they still debit their monthly premium from my account. I am utterly disgruntled by the way my claim has been handled and the service I have received from the insurance company. [This is an email that i recently sent to them and still no response]

I also tried calling their number several times and never went through, my airtime will run out from holding to get the next available consultant. I have email them a couple of times still no action from them. I have used different contact details to get in contact with them but never have they respondent to my communications.

Their details: ***, *** ***, ***, ***, ***

I also tried contacting Ms Letsoa M: *** ***