TELKOM MOBILE INSURANCE

Telkom has the worst service ever. I filed for mobile insurance claim on 17 February 2021 after losing my mobile which was covered by the Telkom insurance. I received a few emails that I need to submit statements proving that I was paying the insurance statements I filled all the requested documents. They don't communicate nor pick up calls or emails. Its a hustle calling their Telkom admin plus line as it takes a minimum of 20 minutes for your call to get through. They are even still billing me for insurance even after i have informed them that the mobile insured was lost. I don't know what else to do now to get information on my claim.