JH
Johannes H

1 reviews | Active since Jun 2016

07 Jun 2016, 11:16

TELKOM MOBILE INSUFFICIENT EMPLOYEES & SERVICE MUST BE STOPPED!!!!!!!

<p>After placing a review on Hellopeter on the 19th May 2016, I finally got a credit from Telkom! But still it is not everything.</p> <p>I only got a credit for R349 x 3 (Dec 2015, Jan & Feb 2016).</p> <p>So what happens to my credit for the other months - March, April, May & June 2016, since nobody can answer that question at your call centre??????? Been holding for 39 minutes and got xferred to another incorrect department. How convenient.....if you cannot answer the customers questions, just put them on hold.....somebody else will pick up!! :(</p> <p>Noleen from Telkom Social Media Team gave a ref no SM234675 to my query, but this query was just solved half way. Did you think I will not question the other half of the credit due to me?</p> <p>And why am I still charged for this R349 add on internet bundle month after month after month, eventhough you agree its a mistake on your side by giving my money back?</p> <p>I WILL NEVER EVER TAKE OUT A CONTRACT WITH TELKOM MOBILE AFTER THIS ONE AND I THINK PEOPLE SHOULD STOP SUPPORTING TELKOM MOBILE FOR THE SIMPLE REASON THAT THEY DON'T GIVE A ****!!!!</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Telkom
Telkom's reply07 Jun 2016, 13:59
Official

Hi johanneshahn1824

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience we have cause to you.

Your reference number is:AI***

Regards

Luleka

Telkom Social Media Team