Telkom Mobile inside job *****

I phoned Telkom Mobile to report that I had lost network on my number, only for the consultant to tell me that an iPhone X had been taken under my number of which I knew nothing about. I was told to get an affidavit with SAPS and email it, I did so the following day (28/08/2018) and I was told the ***** department would get back to me within 72 hours. They did NOT come bother to contact me for over a week I had to call again to follow up, only then they told me they can see on the system their own consultant who opened that contract under my number, I got hope thinking they will solve the issue but till this day, a whole month of September passed I still do not have access to my phone number. I have never been more disappointed by any network provider than this, these people promise to keep our information secure but things like this happen and they don't do anything about it. People can't reach me, and now I will be debited an amount for a phone I do not have. Such power these people have to ***** with their customers like this!!!