TELKOM MOBILE -INEFFECTIVE STAFF AND BAD SERVICE

To Whom It May Concern

I have a current contract with Telkom Mobile, I went to the store at Southgate Mall on the 13/11/2017 to notify them that I am no longer employed, the store agent then put me through to the call centre to notify them and have a enquiry logged for a payment arrangement.

I received a sms on the 15/11/2017 notifying me of the payment plan which was unclear. I had then sent an email to the email address provided attached here within requesting clarity, which has not been received to date and where I had notified them that I have insufficient funds in my account and would need to wait for the 30/11/2017 to have my account debited.

To my surprise my account was debited on the 24/11/2017 after letting Telkom's billing department know that I will have sufficient funds available which resulted in a returned debited.

I had managed to source funds and have an EFT paid to into Telkoms account as per the account details provided by the same store agent at Southgate Mall with whom I had requested a email address where the proof of payment can be sent to and she happily confirmed that you do not send any proof as they will be able to pick it up due to the reference number used.

My account was once again debited on the 30/11/2017 for an additional amount of R404.00 which had been paid via EFT already on the 27/11/2017 which has now resulted in a double payment. I have been dealing with Lerato Boleo from the Mobile call centre regarding a refund from the 01/12/2017 and to she ONLY response to notify me that she must confirm if the allocation has been done but there no refund due.

A double payment in the month of November 2017 of R 404.00=R808.00 and no refund is due of R404.00 due to the miscommunication on Telkom's side after all steps had been taken to notify them of the above mentioned in time.

Your assistance will be highly appreciated as this has left me out of pocket and not able to pay accounts which have now become overdue.

P.S. If I had not called the call centre today to follow up and came through to the Durban branch I would never have had received any communication from Lerato Boleo over and above the numours emails which had been sent.

Highly frustrated client due to BAD SERVICE FROM THE "SUPPOSED BEST SERVICE PROVIDER IN SA".