1 reviews | Active since Jan 2016

13 Apr 2016, 17:25

Telkom mobile increases spend limit without author

I have 6 contracts with Telkom Mobile my 10 year old son got this sms on the 24th February .<br> Dear Customer, your Spend Limit will be adjusted to R200. This will empower you to purchase additional bundles or call family and friends in case you deplete your inclusive benefits during the month. Regards Telkom.<br> <br> When I took out their cellular contracts I spesified that I did not want any spend limit on their accounts. The first time I noticed this is when I got the increased bill . If Telkom did this to 10000 customers they increased income with R***. What happens if I cannot pay the bill they then suspend me. If this happened to all my simcards thats R1200 extra I will have to pay . I DO NOT ACCEPT THIS AS IT US AGAINST MY CONTRACT . I SIGNED. LOGGED A CASE ON THE 3RD OF APRIL STILL NO CALLS

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Replies (1)
Telkom
Telkom's reply13 Apr 2016, 19:51
Official
Hello E Swarts,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.

We do apologize for any inconvenience we have cause to you.


Your reference number is: SM223327

Regards
Luleka
Telkom Social Media Team

Best regards,