Telkom Mobile INCORRECTLY listing me on ITC

Item: Telkom
Rating: 2
Author: IMRAAN C

I took out a 2 year wifi contract, around 6 months before my contract could expire, i stopped receiveing network. I followed the due process, by calling them and informing them of my problem, Telkom's technicians came home twice, tested the line and confirmed that my area is not receiving any network. i requested for my contract to be cancelled due to \NON SERVICE"delvery from Telkom Mobile. Naturally if they confirm i have no network / signal"

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Telkom's replyOfficial

22 Jul 2015, 17:26

Hello cas@telkom,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM127571.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Telkom's reply22 Jul 2015, 17:26

Official