Telkom mobile incorrect line suspension takes days and still not rectified!

<p>Telkom mobile is an asbolute disaster. None of the staff instore or the anybody at the call centre has the ability to do anything more than "log a case via email" and explain how sorry they are for me. Telkom, for the 2nd month in a row, has not taken off my debit order on the last day of the month. My families mobile contracts are bewteen 4 and 5K per month so I feel I am spending enough to be treated properly. My assumption when the debit order did not go off was that it would be set for the 15th of the month (as that is the old date), however on the 14th I was sent a message to say if my account is not rectified within 48hours - my phones would be suspended. I IMMEDIATELY paid via EFT the full amount (R4019) and phoned the call centre, and asked them to please make a note on the system what happened and to ensure that my line would not be suspended. The women assured me. The next day, the 15th (not 48 hours later), all my families lines are suspended. I go instore, speak to consultants and all they can do is put me through to a call centre. I get case numbers, I get apologies, I get sad faces, but what I dont get is reconnected. Now we re approaching close of business on the 17th, and a weekend and still I am supsended. Telkom you are a disgrace and really with systems that do not allow YOUR errors to be rectified, or even your own mangement to rectify them, surely this must be addressed. </p>