Telkom MObile -Incorrect billing(terrible service) misleading

<p>On the 12 September i got a call from Bongiwe (Sel Direct) offering me an upgrade to my contract. My contract at the ime was R399 for a Samsung S5. She then offered me an upgarde to a Samsung A5 for the same price of R399 which included 3 gigs of data , 50 sms a day and 3000 minutes telkom to telkom. i agreed to this however in October i was debited R1154.10. After querying this i was told that i was charged a prorata fee and migration costs and add on data bundle hence the amount of R1154.10. i was told that R300 will be credited to my account because i was not supposed to pay migration fees . This month, November, i was supposed to be billed only R99 because of a credit of R300( assuming my monthly instalment is R399). i was however billed R198. When i initially queried this i was told my instalment would be R399 in November minus the R300 credit. It seems that i am paying a fee of R99 for an add on bundle fee which i never agreed to. i refuse to pay R498 (R399+R99) a month for this contract. I agreed to R399 a month only. The voice recording was played to me by Sel Direct and it clearly states that i will pay R399 a month. When i called the Telkom customer care this morning i was put on hold for 12 mins until i had to cut the call and call back. REF number ********** 5. The service at Telkom is pathetic and wish i could cancel this contract. If this is not rectified ,TELKOM please come fetch your phone and cancel my contract as you have mislead me. YOUR SERVICE IS TERRIBLE!!!!! </p>