1 reviews | Active since Mar 2012
Telkom Mobile-Incorrect Billing 2 Months In a Row
After all my Complaining, my bill is still not sorted out. I am getting charged a migration fee again, for an issue that is not my problem. After today, my only option is to go to consumer watch. i am horrified with the service from telkom mobile, i am tired of hearing that some one will assist when clearly we are just another customer to telkom mobile. the directors / share holders need to up their game because if one customer is complaining for the last 2 months and the query is still not sorted....it seems that someone is not doing their job. i am tired of complaining so i am going to move to the next level until my query gets resolved. if the store has messed up surely there should be someone who can help resolve the issue. it seems that at telkom mobile, customers concerns are treated very lightly with little to no thought being put into resolving a issue. what is your turn around time on queries, surely after 2 months, there should be some red flag that hits you as a supplier!!!!!<br> i am beyond furious and refuse to keep being treated like my business means nothing to you telkom mobile!!!
Thank you for making contact with us.
Kindly note that this matter has been escalated to our billing department and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Launa Molapo
Telkom Social Media Team
Thank you for making contact with us.
Kindly note that this matter has been escalated to our billing department and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Launa Molapo
Telkom Social Media Team
