Telkom Mobile incompetence

Untrained and lazy staff, they won't even try to help. I made a payment of R2290 on Tuesday for an outstanding contract and was promised it would reflect in 24-48 hour so I can continue to doing a sim swap on my prepaid number, basically I couldn't get it without paying the contract. It's been more than 72 hours, nothing reflects and now the other agent at customer service says they gave a wrong ref at customer service. At the store they keep saying they can't do anything, and they dont have managers at the store. When it comes to the manager at customer services on the toll free number he has been "busy all day" to get back to me also there is no direct number to the finance department to enquire what's going on. All my customers number this number I need to sim swap, all my stuff is linked to it meaning I can't even bank from home and telkom seams and it's employees seem to just be taking the back seat while all of this is happening.