Telkom Mobile Incompetance

I advised Telkom Mobile that the bank account for the standing debit order has changed, back in August. They proceeded to attempt the debit from the old account which funny enough did not go through. The then proceeded to charge me almost R1000 for their mistake. I logged a dispute for which I had no feedback. My new bank account has since been debited twice, however my service is still suspended and their help desk/NOC as per usual, appear to be no more helpful than a bunch of mindless zombies.

This is my personal experience with this company and I would not recommend Telkom Mobile broadband to any of my professional colleagues nor my friends or family.

If I where do work in this industry (which I do) whereby my employer re-sell lots of Telkom Mobile data (which we do) and I could persuade said company to ditch the Telkom Mobile APN (which I can) in favor of a more capable provider (which there certainly are), then I will do so.

Telkom seems wholly disinterested in treating their customers fairly or with dignity, and there is so many better options