1 reviews | Active since Jul 2010
TELKOM MOBILE INCAPABLE OF INITIATING A CONTRACT
I decided that after years of being a loyal MTN subscriber I would take a leap of faith and move to Telkom Mobile embracing their competitive pricing and offerings.<br> <br> I signed up for iPhone 6 128gb with Telkom Mobile through the Apple iStore. I was told that it would take a maximum of 3 days before the contract and porting would be approved. We are now on 9 days and nothing has materialised.<br> <br> I have been dealing with an excellent consultant at the Apple head office who at this stage just doesn't understand why Telkom cannot get their act together as the delay is solely on their side.<br> <br> It is so bad that we are in discussions now to rather move my application to a different network or most likely stay with MTN. It is unbelievable how I actually decided to make the move to Telkom Mobile and yet ironically they are unable to deal with new customers.<br> <br> If this is the kind of situation I am dealing with now then I can only imagine what's in store for me going forward.<br> <br> I would love someone from Telkom to contact me and have the decency to explain why is it that they cannot get it together thus forcing me to have to consider alternative networks so I can actually get the phone?
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to our Accounts Team.
I have also sent you an email as per our agreement.
Your reference number is :SM120561
We apologise for any inconvenience caused.
Regards,
Arnold Madisa
Telkom Social Media Team
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to our Accounts Team.
I have also sent you an email as per our agreement.
Your reference number is :SM120561
We apologise for any inconvenience caused.
Regards,
Arnold Madisa
Telkom Social Media Team
