Telkom Mobile - Inability to change my debit order date.

I have given up on trying to contact the call center, as with most call centers these days. Holding the line for an eternity before being cut off seems the norm... No different with Telkom it seems.

I have been trying since early April to get the current debit order date changed to better suit my needs but have been unsuccessful. I have tried using the mobile app, and online portal, both of which I get a message saying my request has been completed... funny how no one has ever contacted me to complete this request. I have sent messages on Facebook, no joy there after once again sending the respondee my details I hear nothing.

I would like to change the debit date on my current Telkom Mobile account. I do not understand the difficulty in this.