Telkom Mobile Inability to Assist a Customer

Good day

I recently (13th May 2022) took Telkom Mobile contract at Apple store as Telkom mobile did not have Apple IPhone 13 stock, Apple was unable to move the benefits of the new contract to my existing Telkom mobile sim card, they gave me a new sim card and sent me to East Rand Mall Telkom Mobile to request for contract benefits move from new Simcard to my exisitng Telkom number,

I went to Telkom Mobile and requested them to move my new contract benefits to my existing number which was in contract, i was then forced to cancel the old contract and pay the penalty fee to free up the existing number to take on the benefits of the new contract, my request was later closed down by Telkom with no feedback, I reopened the case with this ref no: ***8, few weeks again, still no positive feedback from Telkom mobile, I am being sent from pillar to post and unable to use my new contract as I do not have a third phone.

this is an unfair practice, as I have already canceled my old contract and paid the penalty fee, and yet the promised benefit is not coming forth.