telkom mobile in chatsworth pathetic

I took out a contract with telkom mobile chatsworth centre in september and was told they have no stock and will contact me when the stock arrives. i am from the northern cape and the contract was for me son living in durban. i never recieved any call back so i got the managresses number *** and tried calling and she never answers. i went to the store this weekend stood in the queues , watching the staff eating and joking behind the counter while we stood waiting to be helped. eventually we were helped only to be told to fill in another application form. i do not carry around all my personal details with me and i told the guy i filled in the form with all paperwork attached and all that he said was come back on Monday and he promised to send the person who helped me an email. i am still waiting for a reply and to date the managress does not answer her phone. WHAT MUST I DO... THEIR SERVICE IS PATHETIC AND I WANT MY CONTRACT PHONE...