Telkom Mobile - impossible to get a status on a new order

I ordered an iPhone 13 mini for my son on the 15th October and have not received an order number and therefore cannot check on the order progress nor do I have an estimated delivery date. In short, I’m not even sure if my order has been processed. I have emailed, called and even visited a Telkom shop to try and get clarification and nobody has been able to help me or find my order. I then guessed the order had got lost and tried to process it again, I was then told they couldn’t process it as there was already a pending order in my name. This is the only clue I’ve received so far as to whether my order has been captured on their system. Can anyone from Telkom Mobile help me?