RP
RYDEN P

1 reviews | Active since May 2014

27 Nov 2015, 09:28

Telkom Mobile *******ly debits my account (*****)

Called for contract cancellation 3 times as my contract period is up for two (2) of my telkom mobile contracts. The call center transferred me to +-4 departments yet nobody assisted me.<br> <br> I have been to the Cresta branch, yet they told me to phone the call centre. This is unacceptable as I am being charged for a service that I do not want anymore.<br> <br> Please someone sort out my contract issue ASAP. Will be taking legal actions as Lindani Shusha from telkom has been lying about calling my cell number and not responding to mails<br> <br>

0
Replies (1)
Telkom
Telkom's reply27 Nov 2015, 11:57
Official
Hello Ryden,

Thank you for allowing us the opportunity to assist further on your query.

Kindly note we have escalated your query with our Cancellations Team and sent you an email requesting vital details.

Reference number SM172190.

Please reply to the email sent for the investigation to commence.

Should you need to contact us for any further questions please contact us via Email: ***.

Regards
Frank
Social Media Team
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