Telkom mobile ******* Netflix deductions

I need assistance with the Netflix deduction which I have been billed for the past 4 months. I did speak to Telkom accounts in early Jan 2020 and I was informed that the deduction would be removed. I did not approve such deduction neither did I apply for the service. I have read an article on the internet stating that Telkom apologized for this mishap as it was a flaw in their system, however the lady at Telkom told me it was added to my account as anyone with my mobile number can do it. This is totally absurd and after she confirmed that it will be removed from my account and that a confirming email would be sent to my email address, up to date I have not received any such email from Telkom and I am billed for Netflix yet again. Just phoned Telkom again, spoke to Lerato, call was dropped within the first 30 seconds. Telkom service is really non existing. https://mybroadband.co.za/news/broadcasting/371199-telkom-users-charged-for-netflix-accounts-they-dont-have.html