Telkom Mobile Ignoring my Contract Cancellation

<p>I sent through a cancellation email to "Tshepiso Laurettah Gagathiba (TL)" <***> and <br />*** on the 23 of Feb, for Telkom to cancel my contract and changing my service over to Pre-Paid.</p> <p>I sent the request with a "completed "Customer Request of Contract and Service Cancellation"form and am still waiting for Telkom to get hold of me. My contract was due to Expire in the Middle of March 2016 and I'm still being Billed. On my last Bill I also noticed that I was being billed for my device, which after 24months, should have been settled. I brought this to Telkom's attention as well and again my request fell on deaf ears.</p> <p> </p> <p>I called Telkom call center again on the 11 May 2016 and was on hold for 20min, Eventually spoke to Thumelo, who asked me to forward her all the detail, including my cancellation form. I sent the email to Thumelo and the cancellation department on the 12 May 2016 (*** and ***) and Instead, I received an email from Telkom (17 May 2017), thanking me for my loyalty over the year and advising me that I'm due for an upgrade. ***????</p> <p> </p> <p>I had endless trouble with MTN in the past and I though Telkom was different ...jokes on me.</p> <p> </p> <p>This is what I need....</p> <p> </p> <p>1. Someone from Telkom to contact me to cancel my contract.</p> <p>2. My contract to be transfered to prepaid.</p> <p><strong>3. Credit for the billing on the device on all invoices after my contract expiration date.</strong></p> <p>4. Letter of confirmation stating that my contract has been paid up after receving my last payment.</p> <p> (I want to make sure that I won't be listed on ITC, because I still owe you R5 on a cancelled contract.....after 2 years).</p> <p> </p> <p>Thank you</p>