Telkom Mobile Ignoring Contract Cancellation cases

Horrible experience with Telkom since day1.First it was the initiation fee,that was never discussed with me nd nt on the contract. Secondly my billing was nt being debited on the correct date even after I have gone to the branch to rectify this more than 3 times.Then my account was suspended,I enquired about this and was told that my account was owing.I desputed this, went to my bank to get my bank statement which reflected that Telkom had indeed Debited my account for that month nd I was nt owing.Telkom denied this for a few months claiming that that the payment does nt reflect on their system.After 2 months,They finaly admited that the payment was made nd reflecting on their system.They said they wil only credit only that month nd nt the other 2 months that I had gone without any services. <br> I was sick nd tired of Telkom not wanting to fix their own mistake and loged for a cancellation. A month Later I called to track the state of my cancellation and to my astonishment , the consultant made me aware that the cancellation request I had made was closed without any action. A second cancellation case was made by the consultant and today 30 days later still nothing.3rd case is open