Telkom Mobile / Ignitions Telecom ***** case

I have had a total amount of R3 500.00 **********ly deducted from my account by a company called IGNITION TELECOMS INVESTMENTS (PTY) LTD, acting on behalf of Telkom Mobile. I opened a ***** case at SAPS as instructed by the call centre agent at Telkom and have been assigned a case reference by the the ***** division at Telkom, but this is where it ends. Over the past 10 weeks I have been given the runaround by so many well-meaning call centre agents who have no authority to do anything except send yet another email to the ***** division. There is no way for me as a customer to escalate my query or get past the call centre which is most frustrating. So it seems that Telkom has the agency to provide a client's details to a third party yet takes no accountability for that information being used **********ly.