Telkom Mobile : I need my services back

I app**** for an upgrade on 25th January 2021 for mobile contract with Istore however it was declined, I didn’t have a problem with that until Telkom suspended the current services 4 to 5 day’s later of the application decline. I called to find out what’s going on and they told me I have a pending order on my profile so I should go back to Istore to so that they can remove that on my profile, I went back and Istore removed on the 12th February, then called back Telkom to help get my services working again and the agent told me they will do so, it takes only up to 72hrs maximum, a week passed and still not fixed. I called back for follow up, the next agent told me the previous agent didn’t escalate the matter, so they will escalate it to their manager to restore my services, after 24hrs things will be back to normal and another 3 days passed nothing is working still, I called back again and I was told the previous agent didn’t escalate it to the right department and wasn’t suppose to take this long, this agent by the name of Amo Kutumela promised to me that by Tuesday the 2nd of March my services will good. Come Wednesday morning nothing is working, then I called them back on Wednesday another agent said the same thing all other agent said and I told her I don’t believe her and I would like to speak to her line manager, she told me her manager is not available so she can’t transfer the call, she would request a call back for me and they will definitely call me back on Thursday the 4th and said she will call me with feedback.

I’m really frustrated by this ****** incompetence service provided by Telkom mobile and their dumb agents. I don’t owe them anything and I get billed for services I’m not using.

Please Help