1 reviews | Active since Jan 2017
TELKOM MOBILE HORRIFIC SERVICE!!
<p>My contract with them was taken out two years ago and since then i've only had problems with them! Since I have started the contract I been misinformed, yelled at by staff and billed incorrectly. Their service is terrible and the staff are rude and some of them ***********. They do not know the meaning of customer service.</p> <p> </p> <p>On friday 27 january 2017 I spoke to a customer service agent and asked what amount I was supposed to pay, as I didn't receive my bill via email as I have been telling them every month when I phone them to check my bill, because I have not been receiving them. </p> <p>By this time my phone line had been wrongfully suspended from Telkoms side from Thursday night.</p> <p>I had a payment arrangement with them that I had made in October of 2016 (or so I thought and was told)</p> <p> </p> <p>He gave me an amount and I paid that amount immediately.</p> <p> </p> <p>This afternoon (29 jan 2017) I phoned in again to find out if the payment was reflecting and when the line will be switched on. Then I am told that I need to pay another R3600 to get my line unsuspended and after I make that payment it will take 7 to 10 working days to get my line back up!! </p> <p> </p> <p>In addition to this they said that they have no record of my call on friday and can not verify that someone gave me the wrong info (although my Significant Other was with me when I spoke to them on the phone and was a witness to this phone call). Also they could not find a record of the payment arrangement that I have made (and that I have been following for months) so the arrangement is "non-existent."</p> <p> </p> <p>I was told that I could not speak to a manager and I would be phoned Monday morning to fix this mess, but I already know that they won't phone me because I asked to speak to a manager on friday and they said they would phone me back and I am still waiting!!</p> <p> </p> <p>All of this is happeing after I sent them a cancellation letter at the end of my two year contract and they still renewed my contract and kept on billing me.</p> <p> </p> <p>I am suprised that they are still in business. I would not reccomend them to anyone EVER!!</p>