Telkom Mobile horrible accounts department!!!!

I've been with telkom mobile for al k ost 4 years now. I have had two contract phones with them without any problems until now. My most recent account went into arrears about 2 months ago and attempts to call and resolve this have not at all been successful. I have been on hold for 40mins before giving up. Their call centre is very efficient when trying to increase your spend limit or in other words they are efficient in getting their customers to spend more and more money with them. However this is a different story once when wanting to query and account, unsespend your phone or to simply make a payment arrangement which is the responsible thing to do. My account is suspended, I want to phone them, pay the balance and unsuspend it but this has been IMPOSSIBLE! I am now no longer interested in unsuspending it but to rather pay what I owe them and cut my loses with telkom as it seems they are only interested to attend to me if I want to spend more money with them. Im eligible for a renewal soon and will definitely be taking my business elsewhere.