Telkom Mobile hidden upgrade costs

Hi

Please be careful with telkom mobile upgrades. I'm been with them for 6 years now....this time I went into a telkom mobile store, and asked if I was due for an upgrade (as I knew it was some time in the month).....The consultant informed me that I was indeed due for an upgrade...he was on the ball upgraded me in 20 mins......I was happy with the service. My bill however, is the problem....I was charged a " device obligation/carry over" fee...which was never discussed with me......Whats the point of an upgrade if you are charged for two devices (i.e. you are still expected to pay for the old device for the full 24 month duration of the contract).....I never experienced this problem with my previous upgrades!!!!! Poor service....The call centre agents cant even explain whats going on.....Never again will I choose telkom mobile or recommend it to anyone.

A disgruntled telkom patron